SOS Route App: Terms of Use

End User License Agreement · Effective November 6, 2026 · Sandbox Synergy LLC

SOS Route is not an emergency service and does not contact emergency services for you. In a life-threatening emergency, call your local emergency number (911 in the United States and Canada) right away. Do not rely on SOS Route as your only way to get help.

Please read carefully. These Terms include a disclaimer of warranties, a limitation of liability, an assumption of risk, an indemnity, and a binding arbitration agreement with a class action waiver. These sections limit your rights and the remedies available to you. You may opt out of arbitration as described in Section 15.

1. Agreement

These Terms of Use ("Terms") are a binding agreement between you and Sandbox Synergy LLC, a New Mexico limited liability company ("Sandbox Synergy", "we", "us"), covering the SOS Route mobile app, related websites and services (together, the "App"). By downloading, installing, opening, purchasing or using the App, you agree to these Terms. If you do not agree, do not use the App.

If you got the App from Apple's App Store, Apple's Licensed Application End User License Agreement (the "Standard EULA") also applies. If they conflict, the Standard EULA controls for anything about Apple, and these Terms control for everything else.

You must be at least 18, or the age of majority where you live, to accept these Terms. If you are younger, a parent or legal guardian must accept them for you and is responsible for your use. If you accept these Terms for a company or other organization, you confirm you have authority to bind it, and "you" includes that organization.

2. What the App is, and what it is not

The App is an informational tool. Depending on your device and the version of the App you use, it shows publicly available information such as nearby hospitals, fire stations and police; their phone numbers; distances and directions provided through Apple Maps or Google Maps; the nearest named intersection; wind and weather information; official alerts; nearby hazards; live traffic incidents, road closures and public 911/DOT dispatch feeds; local area watch summaries; and optional Home Screen widget, Apple Watch and personal contact location/SOS sharing tools. Sources include NOAA, USGS, EPA, NIFC, state/local 511 and public CAD feeds, TomTom, OpenStreetMap and other third parties.

The App is not:

an emergency service, 911 service, dispatch service or monitoring service;
a medical device, or a source of medical, legal, navigation, safety or professional advice;
a guarantee that any facility is open, staffed, able to treat you, or reachable at the number shown, or that any road or route is open, safe or passable;
a substitute for your own judgment, training, workplace safety procedures, official road signs and barricades, or instructions from emergency responders and public officials.

Tapping a phone number in the App simply asks your phone to place a normal call. Using a Location Share or SOS Hold feature (where available) only prepares or sends a location briefing to the personal contacts or messaging channels you select; it does not contact 911 or dispatch emergency services. We do not place, route, connect, record or monitor calls or text messages, and we have no control over whether a call or message connects or is delivered.

3. Data accuracy and availability

Information in the App comes largely from third parties, public feeds and automated processing (including automated summarization of public traffic, dispatch and local hazard bulletins). It can be incomplete, delayed, outdated, inaccurate or unavailable. That includes phone numbers, facility locations and types, routes, distances, cross streets, compass directions, GPS coordinates, estimated travel speed and motion state, wind readings, alerts, hazards, traffic collisions, lane or road closures, 911 CAD dispatches and local watch notices. Your device's location, speed and heading can be wrong or unavailable, especially indoors, in remote areas, or without cell or GPS signal.

The App (including any widget, Watch companion or notification feature) may be interrupted, slow, or stop working at any time, for example because of network or power outages, device problems, software errors, maintenance, third-party service failures or events beyond our control. We do not promise that the App, or any feature of it, will be available when you need it.

4. Assumption of risk

You understand that emergencies, roadway incidents and severe weather are dangerous and unpredictable. You use the App at your own risk, and you are solely responsible for your decisions and actions, and for the safety of people in your care, whether or not you use the App. You agree that no information in the App creates any duty on our part to protect, rescue, warn or assist you or anyone else.

5. Your responsibilities

Always call your local emergency number first in an emergency.
Check important information independently whenever you can.
Do not interact with the App, map pins, traffic cards or widgets while driving or operating equipment in a way that distracts you. Obey all traffic laws, official road signs, detours and instructions from law enforcement or road crews, which always override anything shown in the App.
Keep your device charged, updated and able to make calls.
Follow your employer's safety rules, training and procedures. The App does not replace them.
Only share locations, SOS briefings, invite links and other information you have the right to share, and get permission from any personal emergency contacts before adding their phone numbers.

6. Team plans and invited users

A person or organization that buys a plan for more than one person (the "Owner") decides who to invite and is responsible for doing so lawfully, including telling invited users about these Terms and our Privacy Policy. Each invited user who joins agrees to these Terms individually. Buying or providing the App to employees, contractors, family members or others does not make Sandbox Synergy responsible for their safety, and the Owner agrees that the App is not part of, and does not satisfy, any safety program, legal duty or regulatory requirement the Owner may have.

7. Free trial and subscriptions

Free trial: new users get 7 days of full access, with no account and no payment. After that, a subscription is required to keep using the map and contacts.
Plans: Just me ($1.99/month or $19.99/year), Team of 5 ($9.99/month or $99.99/year), Team of 10 ($19.99/month or $199.99/year), Team of 25 ($49.99/month or $499.99/year). These are US prices; local prices are shown in the App before you buy.
Billing: payment is charged to your Apple ID when you confirm the purchase.
Auto-renewal: subscriptions renew automatically at the same price and length unless turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the period ends.
Managing and canceling: go to your iPhone's Settings › [your name] › Subscriptions, or in the App go to Settings › Your plan. Canceling stops the next renewal. Access continues until the end of the period you already paid for.
Refunds: Apple handles all payments and refunds (reportaproblem.apple.com). Except where the law requires otherwise, we do not give refunds or credits.
Price changes: we may change prices. Apple will notify you before a price increase applies to your subscription, as Apple's rules require.

8. License and acceptable use

We give you a personal, limited, revocable, non-exclusive, non-transferable license to use the App on Apple devices you own or control, under these Terms and the Standard EULA. You may not:

copy, modify, reverse-engineer, decompile or try to extract the App's source code or data, except where the law expressly allows it;
scrape, harvest or resell data from the App, or use it to build a competing product;
get around the subscription, share invite codes publicly or sell them, or create fake users;
use the App to break the law, harass anyone, or make false emergency reports;
interfere with or overload the App or its servers.

We may suspend or end your access at any time if we reasonably believe you broke these Terms.

9. Third-party services

The App links to or relies on services we do not control, including Apple Maps, Google Maps, your phone carrier, Apple's App Store and government data sources. Your use of them is governed by their own terms. We are not responsible for them or for any loss caused by them.

10. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE APP AND ALL INFORMATION IN IT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, whether express, implied or statutory. That includes warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, timeliness, availability, and that the App will be uninterrupted, secure or error-free. No advice or information you get from us creates any warranty not stated in these Terms.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

SANDBOX SYNERGY, ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS AND DATA PROVIDERS (THE "PROTECTED PARTIES") WILL NOT BE LIABLE FOR ANY PERSONAL INJURY, ILLNESS, DEATH, PROPERTY DAMAGE, OR DELAY IN RECEIVING EMERGENCY OR MEDICAL CARE that arises from or relates to the App, any information in it, its unavailability, or your reliance on it.
THE PROTECTED PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL.
THE PROTECTED PARTIES' TOTAL LIABILITY FOR ALL CLAIMS OF ANY KIND IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE APP IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $50.

These limits apply to every theory of liability (contract, tort including negligence, strict liability, statute or otherwise), even if we were told the damage was possible, and even if a remedy fails of its essential purpose. They are an essential part of the bargain: the App is priced on the basis of them. Some places do not allow certain exclusions or limits. In those places, our liability is limited to the smallest amount the law allows, and nothing in these Terms limits liability that cannot be limited by law (for example, for fraud or, where required, gross negligence or willful misconduct).

12. Indemnity

To the fullest extent permitted by law, you agree to defend, indemnify and hold harmless the Protected Parties from any claims, damages, losses, liabilities, costs and expenses (including reasonable attorneys' fees) that arise from or relate to: (a) your use or misuse of the App; (b) your breach of these Terms; (c) your violation of any law or anyone else's rights; or (d) if you are an Owner, any claim by a person you invited or provided the App to. We may take over the defense of any such claim at your expense, and you will cooperate with us.

13. Release

To the fullest extent permitted by law, you release the Protected Parties from claims, known and unknown, arising from the accuracy, availability or use of information in the App. If you are a California resident, you waive California Civil Code § 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You also waive any similar law elsewhere.

14. Time limit to bring claims

To the extent permitted by law, any claim arising from or related to the App or these Terms must be filed within one (1) year after it arose. Otherwise it is permanently barred.

15. Binding arbitration and class action waiver

Informal resolution first. Before starting any claim, you agree to email [email protected] with your name, a description of the dispute and the relief you want, and to try in good faith to resolve it for 60 days.

Arbitration. If it is not resolved, you and Sandbox Synergy agree that any dispute arising from or relating to the App or these Terms will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, instead of in court. The Federal Arbitration Act governs this section. The arbitrator decides all questions, including the scope and enforceability of this section, except as stated below. Either party may instead bring an individual claim in small claims court if it qualifies.

Class action and jury waiver. You and Sandbox Synergy may bring claims only individually, and not as a plaintiff or class member in any class, collective, consolidated or representative action. The arbitrator may not consolidate claims or award relief to anyone but the individual party. You and Sandbox Synergy waive any right to a jury trial. If the class waiver is found unenforceable for a claim, that claim must be decided in court, not arbitration, and the rest of this section still applies.

Opt out. You may opt out of this arbitration agreement by emailing [email protected] with the subject "Arbitration Opt-Out", your name and your device code (Settings › About), within 30 days after you first accept these Terms.

16. Governing law and venue

These Terms are governed by the laws of the State of New Mexico, USA, without regard to conflict-of-law rules. For any claim not subject to arbitration, you agree to the exclusive jurisdiction of the state and federal courts in Bernalillo County, New Mexico.

17. Privacy

How we handle location and other data is explained in our Privacy Policy. The App needs no account, we do not sell your data, and we do not track you across other apps or websites.

18. Apple

These Terms are between you and Sandbox Synergy, not Apple. Apple has no obligation to provide maintenance or support for the App. To the maximum extent permitted by law, Apple has no warranty obligation for the App. If the App fails to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price (if any). Sandbox Synergy, not Apple, is responsible for any claims about the App, including product liability, legal or regulatory compliance, consumer protection, and intellectual property claims. You confirm you are not in a country under a US embargo or on a US prohibited-parties list. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

19. Changes

We may update these Terms. If a change is material, we will notify you in the App before it takes effect. If you keep using the App after the change takes effect, you accept the updated Terms. Changes do not apply to disputes we were already notified of.

20. General

If any part of these Terms is unenforceable, it will be enforced to the maximum extent possible, and the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them. Sections 3, 4 and 9 through 16, 18 and 20 survive any termination. These Terms, the Privacy Policy and the Standard EULA are the entire agreement about the App.

21. Contact

Sandbox Synergy LLC, 6300 Riverside Plaza Ln. NW, Ste 118, PMB 360597, Albuquerque, NM 87120 · [email protected] · Support